Shipping & Returns

We supply only European resellers
(with the exception of Switzerland).

Our minimum order value is € 50.00.
Within Germany we deliver free of charge from 1000 €, within Europe from 2000 €.
Orders received by 10.00 a.m. are usually dispatched on the same day.

New 2026 UPS Fuel Surcharge: Surcharge applicable to both residential 

and business deliveries.

Surge Emergency Fee

A Surge Emergency Fee of €0.55 per package 

(or the equivalent amount in the local currency) 

is applied to domestic shipments (Domestic Standard, Express, Express Saver, Express Plus) 

delivered to residential addresses. 

In Italy, this surcharge applies to both residential and business deliveries.

A Surge Emergency Fee of €0.15 per kilogram 

(or the equivalent amount in the local currency) 

applies to worldwide and cross-border UPS Standard shipments 

delivered to residential addresses.

The Surge Emergency Fees (domestic and international) 

are subject to the fuel surcharge 

and, for international shipments, 

are charged based on the billable weight of the shipment.  

Please note that the Surge Emergency Fees 

are subject to change. 

Shippers should regularly check the 

"Shipping Zones and Rates" page.

Demand Surcharge

A Demand Surcharge applies to all domestic and international shipments 

requiring additional handling, 

as well as to Large Packages. 

The existing Demand Surcharge rate for packages 

meeting the specifications for exceeding maximum limits 

is being increased to:  

Additional Handling (€7.80)

Large Packages (€81.65)

Exceeding Maximum Limits (€500.00)

Please note that the applicable surcharges 

are subject to the fuel surcharge.

…

The shipping fee also includes cardboard boxes and filling material.
 Our filling material is made from 100% recycled material.
 Filling material is necessary so that your goods arrive at the recipient undamaged.